Hiring an in-home caregiver is one of the most consequential decisions a family makes. Here's a compact framework that cuts through the marketing.
The seven questions to ask every candidate or agency
- What does verification actually cover? A "background check" can mean anything from one county to full national + registry. Ask.
- How often is it re-checked? Once at hire isn't enough. Look for monthly re-verification.
- How is identity confirmed at the door? Live selfie + GPS at every visit is the modern standard.
- Who is on the hook if something goes wrong? Get insurance details in writing.
- Can we keep the same helper every visit? Rotating strangers is a red flag.
- What's the cancellation policy? 4-hour, fee-free cancellation is reasonable.
- Can I speak to a human at 3 a.m.? 24/7 phone support is non-negotiable.
Red flags to walk away from
- Vague answers about background checks.
- Pressure to sign a long-term contract.
- No insurance, or unclear insurance coverage.
- Payments off-platform, in cash, or via personal apps.
- No way to see who's actually assigned to each visit.
Real verification vs. marketing verification
Any service can put "vetted" on a badge. Real verification is continuous: checked at hire, re-checked every 30 days, and confirmed at the door of every visit with a live identity match. Anything less is marketing.